Refund & Cancellation Policy

At Cavery.in, we aim to provide a smooth and reliable booking experience. This Refund & Cancellation Policy explains the conditions under which cancellations and refunds are processed.

1. Booking Cancellation

Customers may request cancellation of their booking depending on the service booked:

• 24 hours before the scheduled service: Eligible for a full refund.
• Less than 24 hours before the scheduled service: Refund may not be available.
• Same day cancellation or no-show: No refund will be issued.

2. Refund Process

• The refund will be processed to the original payment method used during booking.
• Refunds may take 5–7 business days to reflect in your bank account depending on the payment provider.
• Payments made through gateways such as Razorpay will follow the processing timelines of the respective payment provider.

3. Service Provider Cancellation

In rare cases, bookings may be cancelled due to circumstances such as:

• Weather conditions
• Safety concerns
• Operational issues
• Government restrictions

In such cases, Cavery.in will attempt to:

• Reschedule the booking, or
• Provide a full refund where applicable.

4. Modification of Booking

Customers may request changes to their booking date or service availability depending on operational feasibility. Approval of such requests is subject to availability.

5. Non-Refundable Situations

Refunds may not be applicable in the following cases:

• Failure to arrive at the scheduled service location
• Late arrival causing missed service
• Incorrect information provided during booking
• Violation of service guidelines or safety rules

6. Processing Time

Once a refund is approved, the processing time may vary depending on the payment method and banking system. Customers are advised to allow a reasonable processing period.

7. Force Majeure / Emergencies

Cavery.in shall not be held responsible for cancellations or changes caused by unforeseen circumstances, including natural disasters, extreme weather, government restrictions, or operational emergencies.

8. Contact for Cancellation or Refund

For cancellation requests or refund-related queries, please contact:

Cavery
Email: info@cavery.in
Phone: 04342295090